pvvip Privacy Policy

1 Types of Information Collected

Various types of information may be collected automatically or directly when you open an account on pvvip and while you use our services.

1.1 Information You Provide Directly

Information you give us when you create an account or get in touch:

• Full name and date of birth (for age verification — the service is for users aged 21 and above)
• Username and password
• Email address and mobile number
• National ID number or passport number (for identity verification)
• Payment details — such as your bKash, Nagad, Rocket, or Upay number, or bank account details
• Any communications provided when submitting a support request

1.2 Automatically Collected Information

Certain technical information is logged automatically as soon as you visit the site:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of site visits
• Which pages were viewed and for how long
• Referral source (how you arrived at the site)
• Session data collected from cookies and web beacons

1.3 Transaction and Gaming Information

Records of deposits, withdrawals, and gaming activity carried out on your account are stored. This information may be used to ensure financial security and, where applicable, provided to relevant authorities if required.

2 Purpose of Using Your Information

pvvip uses the information it collects for the following purposes:

• To create and manage your account
• To process deposits and withdrawals
• To prevent fraud and ensure account security
• To provide customer service and support — our 24/7 live chat and email support team uses your information to resolve your issues
• To meet legal and regulatory obligations
• To improve platform performance and user experience
• To send relevant promotional messages — but only with your consent
• To ensure compliance with responsible gaming guidelines

pvvip never sells your personal information to third parties. However, limited information may be shared with selected technology partners for legal obligations or to operate platform services — such as payment processors or technology service providers.

3 Cookies and Tracking Technologies

The pvvip website uses cookies and similar tracking technologies. Cookies are small files stored in your browser that are read on subsequent visits.

3.1 Types of Cookies and Their Purpose

• Essential cookies: Required for the site to function correctly — login sessions, security verification, and so on. These cannot be disabled.
• Performance cookies: Analyse which parts of the site are used most, so that user experience can be improved.
• Functional cookies: Remember your preferred language, regional settings, and personalisation preferences.
• Advertising cookies: Used to show relevant advertisements. You can disable these from your browser settings.

3.2 Cookie Controls

Most browsers allow you to block or delete cookies. Keep in mind, however, that disabling essential cookies may prevent you from logging into your account or using certain services.

4 Data Security Measures

pvvip has adopted industry-standard technical measures to protect your information.

4.1 Encryption and SSL

All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology. Banking and payment information is stored at a specially secured level.

4.2 Access Controls

Only authorised staff may access your information, and only to the extent necessary. Every access is logged and regularly audited.

4.3 Password Security

Your password is never stored in plain text — only its encrypted hash is kept. No pvvip representative will ever ask for your password. If anyone asks for it, treat it as a fraud attempt and notify our support team immediately.

4.4 Two-Factor Verification (OTP)

OTP verification is active during login or withdrawal as an additional security layer. This prevents unauthorised access.

5 Data Retention Period

pvvip does not retain your information beyond what is necessary. The following policy generally applies:

• Active account data: retained in full for as long as the account remains active.
• After account closure: financial and identity verification information may be kept for a set period as required by law.
• Transaction records: retained for the period prescribed by financial regulations.
• Technical logs: typically retained for a short period and then deleted automatically.

Once the set retention period ends, data is securely deleted or anonymised.

6 Sharing Information with Third Parties

pvvip may share limited information with third parties in specific circumstances. Such sharing always follows a necessity principle.

6.1 Service Provider Partners

Relevant information is shared with authorised financial service providers for payment processing (to settle transactions involving bKash, Nagad, Rocket, Upay, and bank transfers). Game software providers (such as Pragmatic Play, PG Soft, Evolution, and others) may process gaming data, but they do not have access to your personal identity information.

6.2 Legal Obligations

We may be legally required to disclose information in response to a court order, a lawful request from an investigating authority, or to comply with applicable law. In such cases we provide only the minimum information necessary.

6.3 Business Transfers

Should there be any future change in pvvip's ownership or business structure, information will be transferred while maintaining the protections in this privacy policy, and users will be notified in advance.

7 User Rights

As a pvvip user, you have the following rights over your own information:

7.1 Right to Access

You may ask at any time what information pvvip holds about you. This request can be made by email.

7.2 Right to Correction

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Erasure

You may request that your account be closed and your information deleted. However, if there are legal obligations in place, limited information may need to be retained for a set period.

7.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or SMS messages, you can opt out by using the unsubscribe link in any message or by contacting support.

For more details about these rights, full answers are available on our FAQ page.

8 Minors and Responsible Use

All pvvip services are for persons aged 21 and above only. We do not knowingly collect information from minors. If it appears that information from a minor has reached us, parents or guardians may contact us and that information will be deleted immediately.

Detailed guidance on responsible gaming is available on our Responsible Gaming page, which covers limit-setting, self-exclusion, and support information.

9 International Data Transfers

pvvip may use technology infrastructure in various countries. As a result, your information may be processed or stored on servers outside Bangladesh. In such cases, data protection agreements are in place with the relevant service providers to ensure your information is kept to the same standard of security everywhere.

10 Policy Changes and Updates

pvvip reserves the right to amend or update this privacy policy from time to time. If any significant change is made, you will be notified in advance by email or through the site. Continued use of the site after a change takes effect will be taken as your acceptance of the updated policy.

The "Last updated" date shown at the top of this page always indicates the most recent version of the policy. Copies of older versions may be available on request through support.

11 Contact and Complaints

If you have any questions, requests, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live chat: available 24/7 from any page on the site

Our support team provides assistance in both Bengali and English. Privacy-related requests are generally processed within business days.